We Guarantee Great Products
Since 1939, the Graber brand has been synonymous with superior quality and impeccable service. Our unflinching focus on premium materials and product innovation makes us a leader in our industry.
Our window treatments complete your home with refined elegance and exquisite craftsmanship. When you select Graber® products, our goal is to give you a Best Experience, from design that will provide a lifetime of beauty and excellence to service that's there when you need it most. Our Limited Lifetime Warranty, as described below, represents our dedication to your complete satisfaction.
Covered by the Warranty
- Original defects in materials or workmanship for as long as the original purchaser owns the product (unless shorter periods are noted below), provided the product was properly installed
- All internal mechanisms, components, and brackets
- For three (3) years from the date of purchase: operating cords, pleated shades with looped tape, 2" horizontal vinyl blind slats, and vertical blind vanes
- For five (5) years from date of purchase: motorization components and accessories (batteries not included), draperies, fabric covered cornices and valances, soft shades and accessories, exterior solar shades (provided they are fully raised during inclement weather and windy conditions)
- Repairs under this warranty will be made with like or similar parts
Not Covered by the Warranty
- Normal wear and tear
- Damage caused by abuse, accidents, alterations, misuse; failure to follow instructions for measurement, installation, use, cleaning, or maintenance
- Discoloration, fading, cracking, shrinking or stretching caused by long exposure to direct sunlight
- Slight color variation; natural variations in color, grain, or weave of organic materials
- Shipping or labor costs incurred by taking product down, re-measuring, or re-installation
- Unfinished cornices and valances; Palladian shelves
To Obtain Warranty Service
If you have additional concerns, you can reach Springs Window Fashions customer service directly at 1-800-221-6352 or windowfashions@springswindowfashions.com. Please note that SWF may defer actions on any claim for warping for a period of up to twelve (12) months from the date of the claim in order to permit acclimating to humidity and temperature conditions.
Warranty claims must be accompanied by the original sales receipt as well as details regarding the nature of the problem, location of the product, etc. Warranty claims may be submitted to the Customer Service Center at:
Customer Service Center
Springs Window Fashions, LLC
8467 Route 405 Highway South
PO Box 500
Montgomery, PA 17752-0500
The obligations of Springs Window Fashions are limited to the repair or replacement of parts or products found to be defective.
THIS WARRANTY IS EXCLUSIVE AND IN LIEU OF ALL OTHER WRITTEN OR ORAL WARRANTIES OR OBLIGATIONS AND LIABILITIES. SPRINGS WINDOW FASHIONS SHALL HAVE NO LIABILITY WHATSOEVER FOR INCIDENTAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES.
SPRINGS WINDOW FASHIONS SHALL HAVE NO LIABILITY WHATSOEVER FOR INCIDENTAL, PUNIIVE, OR CONSEQUENTIAL DAMAGES.
Some states do not allow the exclusion or limitation of incidental, punitive or consequential damages, so this limitation or exclusion may not apply to you.
No person is authorized to extend or alter this warranty.